Client Onboarding Specialist - Surabaya

About Us

99 Group is a leading real estate technology company that operates real estate portals across South East Asia, specializing in digital property advertising. Headquartered in Singapore, it is currently operational in Singapore and Indonesia and employs over 500 employees. In Singapore, 99 Group operates 99.co and SRX.com.sg, while in Indonesia, it operates 99.co/id and Rumah123.

Join Us and Lead the Real Estate Revolution!

At 99 Group, were on a mission to revolutionize the real estate industry by seamlessly integrating cutting-edge technology and innovation. If youre excited to be at the forefront of this transformation and are ready to tackle the industrys challenges head-on, we want you to be a part of our dynamic team.

Your Role: Client Onboarding Specialist - Surabaya

What Youll Be Doing:

• Plan training programs according to training objectives and participant needs.
• Design training materials, develop training plans, and determine appropriate teaching methods.
• Deliver training material clearly and effectively.
• Facilitate discussions, exercises and practical activities in accordance with the training material.
• Ensure active participation of participants in training sessions.
• Measuring participants understanding of the training material.
• Use evaluation methods such as exams, case studies, or assignments to measure participant progress.
• Provide feedback and recommendations for improvement to participants.
• Adapt training according to the level of understanding and needs of individual or group participants.
• Respond to participants questions and needs in a timely manner.
• Maintain and update training materials in accordance with the latest developments in the relevant field.
• Ensure training materials are relevant and up-to-date.
• Assess the overall effectiveness of the training program.
• Monitor and measure whether training objectives are achieved and whether any improvements need to be made.
• Have strong communication skills to convey material clearly and effectively.
• Create a training environment that supports participant learning and participation.
• Continue to develop skills and knowledge in the field of training.
• Undertake additional training, obtain certifications as necessary, and stay up-to-date with trends and innovations in training.
• Build positive relationships with trainees and provide support in their skills development.
• Encourage participants to apply the knowledge gained in the context of their work.

What Were Looking For:

• Minimum Diploma or Bachelor degree in related field.
• Have a minimum of 2 years work experience in the field of training or training, having worked on a property portal is preferred.
• Having knowledge of e-commerce processes, experience in e-commerce platforms is a plus.
• Have strong data analysis skills and can process large and complex data well.
• Have good interpersonal skills and can work together in a team.
• Meticulous, thorough and familiar with tasks that require attention to detail and precision.
• Have good communication skills, both verbal and written, in Indonesian and English.

Are you ready to shape the future of real estate? Join us in this exciting journey of innovation, collaboration, and growth. Together, lets redefine whats possible in the world of real estate.

Make your mark at 99 Group. Apply now!